Buyer Help Area Engineer II At Panasonic In New Delhi

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Performs an on-site assist liaison between Panasonic and Airline Prospects and OEMs to make sure buyer satisfaction and optimum efficiency of all Panasonic gear. Supplies service, technical steerage, assist, and coaching to airline clients to make sure product efficiency and reliability aims are met. Symbolize Panasonic Area Engineering pursuits within the decision of technical points with different Panasonic and buyer engineering departments.

Key Tasks

Service, Help, and Troubleshooting

  • Present technical steerage and subject help and coaching to Panasonic personnel, and airline clients in troubleshooting and resolving system {hardware}, community, and software program points. Supplies correct, detailed and well timed responses to issues and queries.
  • Consolidate and consider suggestions from Buyer Restore Outlets, Line Upkeep personnel and different operational departments. Monitor failure traits and spotlight doable high quality or reliability issues. Talk findings with the Product Engineering and
  • Reliability departments to make sure correct and well timed decision.
  • Present troubleshooting help and assist for brand spanking new gear installations, enhancements, or modifications for {hardware}, wiring, and software program integration efforts and challenge decision. Work intently with engineering departments to make sure well timed and correct corrective motion is achieved.
  • Assessment mechanical, electrical, and software program set up documentation to confirm that every one specs are met.
  • Work with the coaching division to conduct operational, line, and upkeep coaching for airline clients.
  • Assists in plane supply and assist throughout flight checks and buyer flight acceptance.
  • Ensures interface between Airline buyer and Panasonic product at OEM, (i.e. Boeing), and handle any A/C supply points or post-delivery decision commitments.
  • Checks the reliability of knowledge. Screens traits and analyzes knowledge to determine systemic issues.
  • Work with the coaching division to conduct operational, line, and upkeep coaching for airline clients.
  • Preserve an in depth working data of plane avionics methods that interface with Panasonic gear.
  • Take part in resolving system operation, upkeep, or reliability points by conducting investigations, gathering knowledge to determine the scope of issues, and taking part within the restoration plan as required with different departments. Monitor failure traits and doable high quality or reliability issues.
  • Present subject inputs to different Panasonic departments, (i.e. Product Help Engineering, Area Engineering Workplaces, Restore Heart, Coaching, and Program Administration) regarding technical product points, set up or documentation associated issues. Accumulate knowledge required by Help Engineering to judge downside areas throughout the system software program.
  • Present a constant communication path to engineering for downside decision. Set up a powerful inter-departmental Engineering interface and assist.
  • Screens and coordinates engineering options and implementation of fixes/options. Assists in plane supply and assist throughout flight checks and buyer flight acceptance.
    Different duties as required.

Liaison to Airline/OEMs

  • Carry out as engineering liaison for growth or integration of next-generation Panasonic IFE methods.
  • Develop and preserve in-depth data of Panasonic merchandise and installations, together with system software program and related gear. Stay present as new merchandise and enhancements are launched. Regularly get hold of new knowledge, specs, and interface typically with the teams creating new merchandise and software program.
  • Present common, correct, and detailed technical experiences to Area Help administration and/or acceptable departments on all actions noticed subject issues and buyer points. Supplies clear and concise written and verbal communication and sometimes participates in persevering with downside investigations.
  • Handle the connection between Panasonic and the assigned clients to make sure satisfaction and long-term enterprise relationship.
  • Present technical steerage and help to Prospects in troubleshooting and determination of system & interface issues.
  • Constantly exhibit professionalism to reinforce the shopper’s notion of the Firm

Schooling / Expertise Necessities

  • Associates Diploma/equal academic qualification in Computer Science, Data Technology, Electronics, Engineering, or associated diploma; or 5 years engineering expertise in Data Technology, Electronics/Avionics methods, software program or broadcast expertise could also be substituted in lieu of diploma.
  • Usually requires 2-Four years of associated expertise (with AA Diploma).

Different Necessities

  • Should maintain a sound driver’s license and be capable of meet the necessities of the airport authority for entry and automobile operation on their premises.
  • Should have the suitable to reside and work within the location.
  • Means to cross intensive safety and background checks.
  • Means to journey as much as 50%, each home and worldwide, typically on brief discover.
  • Keen to work weekends and past regular enterprise hours as required. Means to work all shift hours and weekends.
  • Means to climb and work from a ladder or platform, and endure sitting, standing, bending, or twisting for prolonged durations.
  • Means to carry as much as 50 kilos, and function in confined areas for prolonged durations.

Location: New Delhi

Firm: Panasonic

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