Mouser Electronics may be very happy to announce the opening of the brand new Buyer Service Middle constructing at its company headquarters, devoted fully to customer support and assist.
“Mouser has been lucky to see robust progress over the past a number of years, and we want more room for extra individuals to offer our signature customer support,” mentioned Coby Kleinjan, Vice President of Americas Buyer Service and Gross sales. “The concept is to permit room for extra staffing whereas boosting effectivity and collaboration. This extra capability will strengthen our efforts to offer best-in-class customer support throughout the board.”
The brand new two-story, 50,000-square-foot constructing, situated on Mouser’s 78-acre campus of its worldwide headquarters in Texas, is designed to be power environment friendly and may broaden to 100,000 sq. ft to fulfill demand. The constructing options state-of-the-art facilities, inside and outdoors consuming areas and a big parking growth.
Together with the brand new Buyer Service Middle constructing, Mouser provides 27 buyer assist places situated throughout three continents to offer buyer assist in native language, time zone and forex. The approved world distributor gives prospects with service and technical assist by way of cellphone, electronic mail, and chat or by way of its industry-leading web site, mouser.com. The corporate calls the strategy “glocal” — giving localized service throughout the globe.
Additionally obtainable globally by way of its web site, Mouser’s on-line Buyer Useful resource Middle permits prospects to simply make the most of Mouser’s on-line buying providers and instruments by way of a central hub containing every thing prospects must optimize the buying course of.
“We’re frequently assessing and enhancing our on-line assets to assist consumers and engineers handle their product specs and purchases,” Kleinjan provides. Prospects can entry and discover ways to view or observe orders on-line, request technical assist and information sheets, or place orders by way of API or EDI by way of Order Automation. The straightforward-to-use digital hub helps Mouser prospects rapidly get extra info for elements and another help they require for buying.
For extra info, go to www.mouser.com